While other companies cut back on staff in 2009, Regency Office Products did not lay off any employees. “We had a temporary freeze on hiring sales people, but that has been lifted,” Director of Value-Added Services Pete Redondo says. Instead, the distributorship added more infrastructure to its Value-Added Services department, began exploring back office and operational software to create efficiencies, and focused on training. “We had a heavy focus on training and development for our existing sales force so we would be poised for a big 2010,” Redondo says.
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